FAQ

Below you will find the top frequently asked questions that cover topics about the COMSUITE API Service.
You can also find a full list of FAQs in our COMSUITE API Service FAQs PDF that can be downloaded here.
If you have any further questions not answered below please email us at etbosupport@uk.mufg.jp

faq
Which Application Programming Interface (API) standard has MUFG implemented?
 

MUFG has implemented the Berlin Group API standard. Detailed API specifications can be downloaded from the Berlin Group website (https://www.berlin-group.org/) or you can check our Summary Developer's Guide. (developers_guide_summary.pdf)

Where is the full version of the Developer's Guide? (API specification)
 

A summary of the Developer’s Guide can be found on our MUFG EMEA website at: developers_guide_summary.pdf

Once registration is finalised, you can download the full version of the Developer's Guide from COMSUITE API Portal. (API Products ⇒ PIS or AIS or FCS ⇒ developers_guide.zip)

What are the Application Programming Interface (API) Services that MUFG has developed for its GCMS Plus payment accounts?
 

As part of the Revised Payment Services Directive (PSD2), we have implemented the COMSUITE API Service and released the developer’s site. The Application Programming Interface (APIs) provide access to GCMS Plus payment accounts. It can be accessed at (https://developer1.portal.bk.mufg.jp/). There are local implementations of the API services in Germany, Italy and Poland. 

The URLs for all developer sites or local sites are listed below: 
COMSUITE API Portal - developer site: https://developer1.portal.bk.mufg.jp/ 
For German clients using WebCMS: https://www.bank-verlag.de/psd2-mufg 
For Italian clients using CABEL: https://www.cabel.it/attivita/openbanking/ 
For Polish clients using BusinessPro: https://developer.aliorbank.pl/openapipl/sb/

What are the Application Programming Interface (API) Services that MUFG has developed for its WebCMS, CABEL and BusinessPro payment accounts?
 

There are local implementations of the API services in Germany, Italy and Poland. 
For German clients using WebCMS: https://www.bank-verlag.de/psd2-mufg 
For Italian clients using CABEL: https://www.cabel.it/attivita/openbanking/ 
For Polish clients using BusinessPro: https://developer.aliorbank.pl/openapipl/sb/

Are there fees associated with this service to me/ the client or a Third Party Provider (TPP)?
 

MUFG does not charge fees for access to the Application Programming Interface (API).

What are the steps for registration?
 
You must be an authorised TPP and have an eIDAS or OBWAC certificate (see note) issued by a QTSP to access the full Application Programming Interface (API) services. The following steps are required.
 

1. Register an account on the COMSUITE API Portal website

2. Complete and submit your Third Party Provider (TPP) application form to MUFG via the email link from the "Getting Started" page on the COMSUITE API Portal website.

3. MUFG will then inform you via email when your TPP application has been checked and approved.

4. You will then be able to see the API services you can subscribe to in the "API Products" section of COMSUITE API Portal website.

Note: TPPs registered in the European Union will be expected to have / use an eIDAS certificate. UK TPPs must use an OBWAC certificate

Can I use your Application Programming Interface (API) service for accounts in multiple countries?
 
Yes, you can use our API service for accounts in multiple countries, as long as your client's accounts are located in one of the following countries and if you have the passporting rights to that country: United Kingdom, France, Italy, Netherlands, Germany, Belgium, Austria, Czech Republic, Spain, Poland.
What is the time line for my registration to be approved?
 
Access to limited functionality within the COMSUITE API Portal is immediate upon account creation.

It can take between 1-5 weeks after your submission of the TPP registration application, for full NCA and eIDAS / OBWAC certificate checks, to gain access to the API products and full developer guide within our Sandbox environment.

In parallel MUFG will prepare the settings required to access our production environment.

MUFG will notify you by email once the Sandbox environment is made available to you and again when the Production environment setup is complete.
What certificates will I need to develop and launch my application with your API Sandbox and Production environments?
 
An eIDAS certificate (QWAC) issued by a QTSP is necessary for both our Sandbox and Production environments
For a UK TPP, an OBWAC certificate issued by OBIE is required.
Can I use a test certificate to access your Sandbox?
 
You can use the test eIDAS or OBWAC certificate that is issued by a QTSP for our Sandbox environment.
Where can I upload my eIDAS or OBWAC certificate?
 
MUFG asks Third Party Providers (TPPs) to submit their eIDAS or OBWAC certificate as part of the TPP application form accessed via the email link on the "Getting Started" page of the COMSUITE API Portal website. You will need to submit the eIDAS or OBWAC certificate in an encrypted zip file format.
Is the data in the Sandbox real client data?
 
The data in the Sandbox is not real client data, it is dummy data from MUFG that simulates customer data to ensure that the testing result is as realistic as possible.
What system of authorization do you use for your APIs?
 
MUFG uses OAuth 2.0 as the authorisation procedure.
I received an error message upon my login. What shall I do?
 

Please check if your username and password is correct. If they are correct, it may be that your password have expired (you are required to change your password every 90 days). When the password expires, the system does not force you to change your password, instead, it will show an error message. Please change your password from here.

What happens if I forget my user account password for the COMSUITE API Portal?
 
Within the COMSUITE API Portal you can use the "Password Reset Key" link to submit your unique key to retrieve the password. You will have been supplied this unique key when you first registered on the COMSUITE API Service. If you have forgotten the key, you will need to re-register and submit the application again.

Alternatively, contact our Transaction Banking EMEA Client Support Team at (etbosupport@uk.mufg.jp)
How can I change my password?
 

You are required to change your password every 90 days.
If your password has expired, please change your password from here.

Which browsers are supported by the COMSUITE API Portal?
 

The supported browsers are as follows.
・Microsoft Internet Explorer V11 or later
・Mozilla Firefoz 45.5.0 or later (WIN)
・Mozilla Firefoz 45.5.1 or later (MAC)
・Google Chrome 53 or later (WIN)
・Google Chrome 54.0.2840.59 or later (MAC)
・Safari 10.12.1 or later